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On Monday July 11 went into the powerhouse gym in Novi purchased a membership for my 2 sons 12 & 14yrs old. Before they got to use the facility my fault ask the saleperson could they try a week he said in order to get the offer no.

I signed up, they hated it!! Not kid friendly, went the next same thing but worst, I ask to speak with a mgr to cancel the contract. The person at the front desk said sure I had 3 days to do so, but no mgr was on duty. Called the next day they tried to talk me into it, here I am after daily calls and visits.

They are saying NO, now. For me to try to sell the memberships to someone else or give them to someone?? Why would 2 employees say one thing and the Gym not honor it? The law says 3 days for membership cancel over $500, however the mgr says I can cancel the memberships but I have to pay them both 18 mths x $29.99 = $539 is that canceling or buying out the contract!!

This place is dishonest don't go there!!! My kids are way to young to be here they said it was kid friendly, I went on an off peek time the other members will not allow the kids to use the machines or play basketball bully's what is left for them to do? The mgr said come after 10pm for a 12 & 14 yr old and they cant be there unattended after 10:30 and that's in the summer, what happens when school starts? none of this was told up front..Run people Run!!!

I call they don't answer or say they will call back and don't!! Dishonest

Reason of review: Poor customer service.

Location: Sterling Heights, Michigan

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Its my mission to make sure everyone knows this company is ran by theives and liars. Nobody should ever sign up there.

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